MakeUp4All AUTUMN 2011 Online Beauty Magazine

About My Stila Order

I was thinking for a long time if  I should make this post or not. I would really love to hear your thoughts on the subject. So here we go…

If you don’t remember I made a post about my first Stila order ever. I wanted to get 2 sets so what did I get? I got only 1! Do you want to know why? This is the question that has no answer. I had so many issues getting my order that any other normal person would give up. But this is not about me when it comes to makeup! To explain the situation here is the quote from the letter of  my dear friend from the US:

“I just found a problem with your Stila order. The order confirmation showed me that the total was $95.95, but my bank account showed a purchase for only $57.95. I looked in the box and saw that they did not send the $38 gift set. I just called them to ask why, but there was no answer.”

As you can see my friend got an order and she had it for several weeks before she opened it (because why would she open it if this is mine). I just don’t understand what’s the problem here. The set that I wanted to get was still available at the website WHY didn’t they show that it is not anymore?! I would not get any illusions.  When you don’t get something because it is already sold out it is not the best feeling on Earth. But when you are happy because you managed to get something you wanted for a long time (which was hard to get) and at the end you realize that you never got it – even it’s worse. I was very disappointed with this situation!

I wrote to several bloggers from the US to ask their opinion and you know what?! Most of them had the same issues with Stila at least once.

I am not saying that this situation affects my opinion about the quality of Stila  products but I will think twice before sending $ to America, ask my friends to get it for me and send here. Why should I bother that much when I can’t even be sure that I get what I want.  And here is the set that I never got. Please mind that this is not my photo, I Goggled it and unfortunately I have no idea where form is this image because I have it since November. But feel free to tell me so I can link back.

If you are from America and had the same issues with this  brand or any other I would really love to get a comment from you. What did you do in this situation? I would also love to hear all your thoughts on the subject. By the way, today I plan to write about the other Stila set that I got and I already made photos and swatches of it. Unfortunately the fact that I never got the set that I’ve mentioned is a bad thing for you too because I planned to give away 5 items!

5 Responses to “About My Stila Order”
  1. Rocaille says:

    That’s terrible! What a dreadful customer service Stila has! A similar thing happened to me, I ordered NYX from Cherry Culture once and one of the items I ordered (and payed for) didn’t arrive. I emailed them asking why and never got a reply – I was busy at the moment and it was only a 2 dollar item, but still, not a very fortunate experience! 

  2. Citrine says:

    Actually I don’t find it too huge of a deal. Yes, it’s terrible not getting what you want, but at least they didn’t charge the price of two and just send you one set,right? (It happens to my friend when she bought one set of hand craft knitting needle and they charged her 2x while only send her one, when she called the people just get very suspicious and refused to cooperate.)

    Sometime the system in cosmetics websites (that sell cheap sets in limited quantity) has a very short system lag time, so when you put your item in your basket, somebody else might have already checked out the very last set (the system only shows when the item is bought, not when it’s placed in basket. It’s very likely to happen when the set is a good deal and there aren’t many of it).

    Most of the time the company will credit your account back when they found out that the item is not available (they always have this listed on the disclaimer so they propably don’t feel the need to manually e-mail you back since they didn’t over charge) and sometime if they are nice,they would have a customer service represensative send you a e-mail to the people who didn’t order or check out “early” enough.

    That’s pretty much my experience, I am not saying that your complain is irrational. But things like this do happen and it’s not reasonable asking website to hold the item for you just because you placed it in your basket.

  3. Vesna says:

    Aww dear, I’m so sorry for this. I know I would be really upset. 🙁 At least, they didn’t take your money too. :/ But I really don’t understand how come you didn’t get any answer? 🙁
    .-= Vesna´s last blog ..Beauty recenzija: essence 2u1 rumenilo – Best friends nijansa =-.

  4. Lillian says:

    Oh God, that sucks! And how unprofessional of them, seriously! I would never think a reputable brand like Stila would screw up like this. They need to get their act together! I hope it works out for you girl xx

  5. Marina says:

    Rocaille, Vesna, Lillian
    thank you for comments xxx

    I understand that it’s not the worst thing in the World and it could be worse. But I was not the only one who had this issue and only with this brand so I wanted to ask others about their experience. Thank you very much for your time and comment! It is always helpful to hear the opinion of other people.

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