I was thinking for a long time if I should make this post or not. I would really love to hear your thoughts on the subject. So here we go…
If you don’t remember I made a post about my first Stila order ever. I wanted to get 2 sets so what did I get? I got only 1! Do you want to know why? This is the question that has no answer. I had so many issues getting my order that any other normal person would give up. But this is not about me when it comes to makeup! To explain the situation here is the quote from the letter of my dear friend from the US:
“I just found a problem with your Stila order. The order confirmation showed me that the total was $95.95, but my bank account showed a purchase for only $57.95. I looked in the box and saw that they did not send the $38 gift set. I just called them to ask why, but there was no answer.”
As you can see my friend got an order and she had it for several weeks before she opened it (because why would she open it if this is mine). I just don’t understand what’s the problem here. The set that I wanted to get was still available at the website WHY didn’t they show that it is not anymore?! I would not get any illusions. When you don’t get something because it is already sold out it is not the best feeling on Earth. But when you are happy because you managed to get something you wanted for a long time (which was hard to get) and at the end you realize that you never got it – even it’s worse. I was very disappointed with this situation!
I wrote to several bloggers from the US to ask their opinion and you know what?! Most of them had the same issues with Stila at least once.
I am not saying that this situation affects my opinion about the quality of Stila products but I will think twice before sending $ to America, ask my friends to get it for me and send here. Why should I bother that much when I can’t even be sure that I get what I want. And here is the set that I never got. Please mind that this is not my photo, I Goggled it and unfortunately I have no idea where form is this image because I have it since November. But feel free to tell me so I can link back.
If you are from America and had the same issues with this brand or any other I would really love to get a comment from you. What did you do in this situation? I would also love to hear all your thoughts on the subject. By the way, today I plan to write about the other Stila set that I got and I already made photos and swatches of it. Unfortunately the fact that I never got the set that I’ve mentioned is a bad thing for you too because I planned to give away 5 items!